Contact & FAQ’s

FAQs.

“MY HEAD MEASUREMENT IS LARGER THAN 62CM, WILL P-CAP FIT ME?”
Yes, we reserved an extra 2-3 cm/ 1” cord length that is a part of the knot. It makes 65 cm total of overall measurement for people who has a larger head or thicker hair.

NEED AN EXTRA EXTRA LARGE?
For head sizes over 65 cm/ 26”, we recommend to order a P-CAP with Custom Cord and specify your measurement at check out.

“DOES THE MONOFILAMENT MESH OFFER SUN PROTECTION?”
No, the monofilament mesh does not offer much sun protection. It is very breathable and is best suited for people who have thick hair and do not need much sun protection on the top or back of their head.

“MY ADJUSTMENT CORD DOESN’T SLIDE SMOOTHLY”
If you had just gotten a new P-Cap, the adjustment cord may need to be broken in. We recommend stretching the cord a little bit and also sliding the cord in and out of the fabric tunnel a few times.

“HOW DO I FOLD MY P-CAP?”
Head over to to our Product how to page for tips and tricks!

“WILL YOU BE WORKING ON OTHER PRODUCTS?”
Yes, we are currently working on our next designs and are always looking out for more premium, performance, and eco materials to apply to the new products.

”WILL THERE BE MORE COLORS?”
Yes, we will be adding more color options shortly. If you have a color suggestion, feel free to email us about the colors you wish to see in the future!

“HOW DO I CLEAN MY HEADWEAR?”
We recommend you hand wash your headwear with warm water and a small amount of soap. Hang it up in “cap” mode to air dry.

”WHEN WILL YOU BE BACK IN STOCK?”
When there is an out-of-stock period, the wait time naturally becomes longer than we wish for. In this situation, we typically anticipate the restocking period to take 3 months minimum, and about 2 additional weeks to prepare + to ship to all wholesale customers and the Pre-order customers’ orders.

“DO YOU OFFER PRE-ORDERS?”
Pre-order period begins typically 1 month before we receive the restock inventory.

Shipping.

“HOW WILL I KNOW MY ORDER IS SHIPPED?”
Our system should send out an automated email to you, however, please contact us if you have not received one.

”HOW LONG WILL IT TAKE?”
Generally, the orders will ship 1-3 business days after you receive the confirmation email. Depending on your shipping method and location (US/ international). Domestic orders (USPS Package) can take about 7-10 business days and International orders (International USPS) can take up to 21-30 days to arrive.

INTERNATIONAL CUSTOMERS
We encourage you to order from a stockist that is within/ near your region for a faster shipping experience! Check out our Stockists page.

“WILL I HAVE TO PAY INTERNATIONAL TAXES AND DUTIES?”
Your order may be subject to import duties and taxes, which are applied once a shipment reaches your country. For specific duties and tax amounts, you may contact your customs office for more detailed information.

Parapack cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions, custom agents may delay delivery of some packages.

“WHERE IS MY TRACKING INFORMATION?”
If you do not received tracking information for your order within 3 business days, your order may not be eligible to be tracked. Shipping does not include tracking to some countries, and therefore may not be trackable once the package has left international borders.

Contact Us.

If you have any questions or honest feedback about our products, please don’t hesitate to reach out. We would love to hear from you and will appreciate your interest and input. We will do our best to respond within 24-48 hours.

Email us at: info@parapack.co