Warranty & Returns
1 Year Warranty +
Free repairs for life.
Your purchase is supported for up to 1 year by our quality guarantee. All products are warranted to the original owner against manufacturing defects in materials and workmanship. Your item may be subject to inspection by our team at Parapack.
Not Covered: normal wear and tear, damage caused from outside the normal scope of use, rips, jagged tears, stains, fading.
Covered: manufacturing defects, snap malfunctions, fabric tears along a seam, stitching defect that prevents you from being able to use the product.
If your item has a manufacturing defect in its materials or workmanship we may be able to fix it free of charge. The decision of whether to repair or replace a product is solely up to the discretion of our team. Repaired items will be subject to available parts. Replaced items will be subject to current inventory.
To begin a warranty request, please submit your request along with images of the issue, the original proof of purchase, and order number to info@parapack.co.
Returns, Exchanges and Refunds.
To begin a return or refund request, please submit your request along with the original proof of purchase & order number to info@parapack.co.
Returned items must be in new condition, free of wear or damage and inside the original packaging. We may ask that you provide a photo of the item/s you wish to return before we can proceed with officially initiating your return.
Returns must be requested within 30 days of receiving your shipment.
Returns are only available within the Continental USA.
Items marked as final sale or sample are not eligible for return.
Customers must pay for return shipping.
We reserve the right to deny any returns.
We provide a flat rate returns shipping label for the cost of $5 for most items. The return shipping fee will be deducted from our refund amount at the time of processing. If an item was delivered incorrectly or damaged, we will waive the return shipping charge.
Please allow 4 weeks from the date we receive your return for processing. All refunds will be issued to the original form of payment, less shipping.
Exchanges:
If you would like to make an exchange, please make a return and place a new order.